Online reviews are a boon to some and a bane to others, but either way, they’re here to stay. Studies show that an increasing majority of customers (upward of 60%) turn to online reviews when they are researching new products, services, or restaurants.

Why does it matter?

First things first: marketing is not the same thing advertising, though advertising can be an important part of a marketing plan. Marketing is promoting or selling products, services, or programs. It includes activities like market research, building your brand, identifying customers or constituents, building relationships with them, developing creative partnerships, among other things. 

The marketing plan that's right for you is as unique as your business. Here are a few tools and resources to consider.