Store Lead

Role Overview

Part Time Position, with possibility to increase hours 

Pay: $23-$30, DOE 

Position Overview

The Store Lead is a key part of the Mail Plus customer experience, combining excellent customer service with strong day-to-day operational support. 

Mail Plus is a locally owned business with a loyal customer base. Customers return because they trust the service, appreciate the consistency, and value the personal relationships they’ve built over time. The Store Lead plays an essential role in continuing that experience—bringing a friendly, steady presence to the store and ensuring every customer interaction is handled with care. 

This role is a great fit for someone who enjoys helping people, takes pride in their work, and brings a calm, dependable approach to a busy environment. 

Why This Role Matters

Customers choose Mail Plus because they know they will be greeted warmly, helped efficiently, and treated with respect. Many are repeat customers who value being known and taken care of. 

The Store Lead helps maintain that trust by creating a welcoming experience, handling orders accurately, keeping the store organized, and supporting a consistent standard of service. 

This role is about building relationships and being someone customers are glad to see when they walk through the door. 

You Might Be a Great Fit If You:

• Genuinely enjoy interacting with people and making their day a little easier 

• Stay calm and positive, even when things get busy 

• Take pride in doing things accurately and thoroughly 

• Notice details and catch potential mistakes before they happen 

• Are dependable—your team and customers can count on you 

• Like being part of a small team where your contribution matters 

• Appreciate building relationships with regular customers over time 

Qualifications

• Strong verbal and written communication skills 

• Basic computer and smartphone proficiency 

• Customer service or retail experience preferred 

• A naturally friendly, patient, and dependable approach to working with people 

Physical Requirements

• Ability to stand for extended periods 

• Ability to lift and move up to 50 pounds 

• Ability to work in a fast-paced environment while maintaining accuracy 

• Reliable attendance and ability to maintain established business hours 

What Success Looks Like

• Customers feel welcomed, respected, and well taken care of 

• Work is completed accurately and efficiently 

• The store runs smoothly, even during busy periods 

• Customers return—and look forward to coming back 

Mail Plus is an equal opportunity employer. We’re committed to a workplace where people are respected, supported, and able to do their best work. We welcome applicants of all backgrounds and make employment decisions based on qualifications, skills, and business needs.