Shipping & Business Services Associate

Role Overview

Part-time position, 10-12 hours per week

Pay: $19-$20/hr

Position Overview

The Shipping & Business Services Associate is a key member of the Mail Plus team, responsible for delivering high-quality customer service while supporting the full range of store operations.

This is a hands-on, customer-facing role in a fast-paced environment that requires flexibility, attention to detail, and a willingness to learn all aspects of the business.

The person in this role supports a locally owned business with a loyal customer base. Customers return because they trust the service, appreciate the consistency, and value the personal relationships they’ve built over time. Our employees play an essential role in continuing that experience—bringing a friendly, steady presence to the store and ensuring every customer interaction is handled with care.

Business Impact & Role Expectations

A successful applicant will enjoy delivering a consistent and welcoming customer experience by greeting customers professionally, providing helpful service, and maintaining a positive attitude throughout each interaction. Team members are also responsible for sharing work fairly across the team and supporting one another to ensure daily tasks are completed efficiently and collaboratively.

Successful applicants will enjoy building proficiency across all services offered by the business, so customers receive knowledgeable and reliable assistance regardless of who is helping them. Maintaining consistent workflows and following established procedures will be essential to ensuring accuracy, efficiency, and dependable service. Employees are additionally responsible for helping maintain an organized, clean, and professional store environment.

Core Responsibilities

Customer Service

• Greet and assist customers professionally

• Build rapport with repeat customers

• Balance customer and operational tasks

• Resolve issues professionally

Shipping & Packing

• Process shipments using the carrier and service option that best meets the customer’s needs for cost, speed, reliability, and package requirements.

• Learn specialty packing

• Pack all items safely

Mail & Business Services

• Support mailbox services

• Operate and assist customers with printers, copiers, and scanning

• Take passport photos

• Provide or obtain notary services

Point of Sale & Systems

• Process transactions accurately

• Ensure detail in pricing and labeling

• Learn systems (PostalMate, copiers, fax)

• Follow consistent processes

Team & Store Operations

• Share responsibility for all tasks

• Support teammates

• Follow workflows

• Maintain store cleanliness and organization

• Support opening/closing routines

Qualifications

• Strong customer service orientation

• Willingness to learn all aspects

• Reliable and punctual

• Able to work in a fast-paced environment

• Attention to detail

• Comfortable with systems

• Ability to lift packages, using a hand truck as needed

Mail Plus is an equal opportunity employer. We’re committed to a workplace where people are respected, supported, and able to do their best work. We welcome applicants of all backgrounds and make employment decisions based on qualifications, skills, and business needs.